Returns & exchanges
We want you to love your WoollyFox item! If for any reason you’re not completely satisfied with your purchase, here’s how we can help:
✅ Return Eligibility
• You may return or exchange your item within 14 days of delivery.
• Items must be unused, in original condition and packaging.
• Personalized or custom-made items are non-refundable, unless damaged or defective.
🔄 Exchanges
• We gladly offer exchanges for the same product or a product of equal value (subject to availability).
• Please contact us before sending the item back.
💰 Refunds
• Once we receive your returned item, we’ll inspect it and notify you of the status.
• If approved, a refund will be issued to your original payment method within 5–7 business days.
❗️ Damaged or Wrong Items
• If your order arrives damaged or incorrect, please email us at info@woollyfox.com.ua within 3 days of delivery, including photos of the issue.
🚚 Return Shipping
• Buyers are responsible for return shipping costs unless the return is due to our error (wrong or damaged item).
📬 How to start a return:
Please contact us at info@woollyfox.com.ua with your order number and reason for return. We’ll guide you through the next steps.