Returns & exchanges

We want you to love your WoollyFox item! If for any reason you’re not completely satisfied with your purchase, here’s how we can help:

✅ Return Eligibility
 • You may return or exchange your item within 14 days of delivery.
 • Items must be unused, in original condition and packaging.
 • Personalized or custom-made items are non-refundable, unless damaged or defective.

🔄 Exchanges
 • We gladly offer exchanges for the same product or a product of equal value (subject to availability).
 • Please contact us before sending the item back.

💰 Refunds
 • Once we receive your returned item, we’ll inspect it and notify you of the status.
 • If approved, a refund will be issued to your original payment method within 5–7 business days.

❗️ Damaged or Wrong Items
 • If your order arrives damaged or incorrect, please email us at info@woollyfox.com.ua within 3 days of delivery, including photos of the issue.

🚚 Return Shipping
 • Buyers are responsible for return shipping costs unless the return is due to our error (wrong or damaged item).

📬 How to start a return:

Please contact us at info@woollyfox.com.ua with your order number and reason for return. We’ll guide you through the next steps.