Shipping policy

Shipping Policy

We offer worldwide shipping from Ukraine.

Processing Time:
All orders are handmade and processed within 1–3 business days. During busy seasons or holidays, processing may take slightly longer, but we always strive to ship your order as soon as possible.

Shipping Methods and Delivery Times:
 • Standard International Shipping (via Ukrposhta): 7–21 business days
 • Express Shipping (available upon request): 5–10 business days
Please note that delivery times may vary depending on your location and customs processing.

Shipping Costs:
 • Shipping costs are calculated at checkout based on weight and destination.
 • FREE shipping on all domestic orders over $150.

Customs and Duties:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Tracking:
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package through your national postal service.

Delivery Issues:
If your package is lost or delayed, please contact us at info@woollyfox.net — we’ll be happy to assist.